Return, Exchange, and Delivery Policy

Return, Exchange, and Delivery Policy

Return and Exchange Policy:

• The customer is not entitled to a refund, whether full or partial, unless they receive a defective or damaged item. In such cases, we will resolve the issue as quickly as possible at no cost to the customer.

• The store is obligated to fix the issue or defect in the product if it is reported within 3 days of receiving it.

• The store will repair the defect or issue within 14 days of receiving the product from the customer. If the store is unable to repair it, the customer is entitled to a full refund.

• The customer may exchange the product for another item if the exchange request is made within 3 days of receiving the product and the store approves the exchange. The customer will bear the shipping cost.

• Products returned for repair or exchange must be in their original packaging and in the same condition as delivered.

Product Delivery Policy:

• We strive to satisfy our customers and deliver products as quickly as possible within Saudi Arabia and the Gulf countries through specialized shipping companies. Delivery usually takes from one week to one month from the date the order is received, and may extend to two months during sale seasons.

• Shipping costs are shown according to the city and country at the final step of the purchase process.